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|Do you ship to my country?|
|Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.|
|What are my payment choices?|
|During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.|
|When will my order ship and what are my shipping charges?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.|
|What is the return policy?|
|At Silver and Beyond, we want you to be satisfied with your purchase.
If you should find that your purchase was not exactly what you were
looking for, you may return it within 30 days of the date of receipt
in new, unworn condition with all tags attached for an exchange or a
refund (sorry - we cannot refund shipping charges unless we have made an
error in your order). Items received after 30 days from date of receipt
will not be accepted. Final sale, custom, and engraved items cannot be
returned or exchanged. To return your item(s), please follow the
1. Please return the item in the original boxing, and please be sure that the item is shipped in protective packaging. We cannot be held responsible for returned items that are delayed, lost or damaged as a result of improper packaging.
2. Please complete our return form in full and be sure to include it with your return. Please be sure to also include a copy of your original packing slip that arrived with your package. Including both of these forms will allow us to process your return more quickly.
Reason For Return:______________________________________________________________
Do you want an exchange or a refund?_______________________________________________
3. Please label and return your package to the following address:
Silver and Beyond
Attn: Returns Department
2701 East Ash Street
Springfield, IL 62703
4. Once your return is received, please allow 7 days for processing. If you should have any questions regarding your return, please contact us at (800) 431-0490.